Upgrade failed, startup problem.

1. If your antivirus / firewall or operating system blocks client installation / launch or error "Could not launch game":

1.1. Add folder with game to the exceptions in your antivirus / firewall and use check in Launcher.
1.2. On Windows 8/10: if the message "Windows Defender Filter prevented the launch of an unidentified application" appears, click "Details" and "Run Anyway".​

2. If you have error "Game update terminated":

2.1. Click "Verify" button
2.2. If did not help, use manual upgrade: Archive of Updates
Install in the game folder: "Perfect World Classic".​

3. If the following window appears when the client starts up:

3.1. Try restarting the computer.
3.2. Check the driver on the graphics card and DirectX, drivers can be downloaded at this page.​

4. If all the links unavailable when selecting a server.

4.1. You need to check the client version, the latest version is listed in this topic, install manual update.
4.2. Reinstall client.
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5. If you can not run the installation files. Installation aborts / knocks out error "The setup files are corrupted. Please obtain a new copy of the program".

5.1. Check the path to the installation files, folder names should not contain special characters or Cyrillic, only Latin letters and numbers. Path example: D://games/perfectworld/
5.2. You need to download the client in a zip-archive, and then unpack it in a convenient place for you and run it through Launcher.exe.
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Perhaps you will find a solution to your problem in F.A.Q. topic.

If none of the options solve your problem try reinstall client and ask a question on the forum or contact support.
The waiting time for a response from the Support depends on the workload and priority of your request.
If possible, ask a question on the forum in the appropriate section.

 

You can find answers for these questions, as well as other frequently asked questions in F.A.Q topic.